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Account Service Coordinator

Department: Flight Ops Admin
Location: Denver, NC

RESPONSIBILITIES/DUTIES:

  • Day-to-day administrative support to account executives
  • Preparing and filing contracts, reports and other related documents
  • Coordinate meetings and schedules calls for the management team.
  • Perform market and competitive research on prospective clients
  • Assist in the creation of promotional materials such as videos, demos and presentations.
  • Establish and maintain trust-based relationships with employees, customers and prospected clients
  • Interact and correspond with employees, customers and prospects to provide information in response to inquiries about personnel, systems, services and/or compliance.
  • Respond and resolve employees and customer concerns in a timely and appropriate manner.
  • Tracks and documents service and support requires and ensures proper notation of employee or customer issues.
  • Assists with company publications and communications both external and internal
  • Assists with maintaining and updating Company social media accounts and website
  • Assist department heads and managers with reports and other administrative duties.
  • Assist CFO/Controller with business procurements and account management.
  • Monitor and adhere to company policies and procedures, including financial forecasts and budgets.
  • Ensures compliance with safety policies and procedures found in Company manuals.
  • Promotes safety throughout the organization as mandated through Company policies identified by executive management.
  • Be an active participant in our Employee Engagement Group.
  • Performs other duties as assigned by the CEO and executive team.

QUALIFICATIONS:

  • A 4-year degree in Business or an applicable field.
  • Three or more years of experience or training; or equivalent combination of education and experience.
  • Familiar with standard concepts, practices, and procedures within the field.
  • Skill in organizing resources and establishing priorities.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to develop and maintain recordkeeping systems and procedures.
  • Must be able to interact and communicate with individuals at all levels of the organization.
  • Must have general knowledge of a variety of computer software applications in word processing, and presentation software (MSWord, Access and PowerPoint).
  • Must have advanced knowledge in Microsoft Excel and Adobe Pro.
  • Work requires continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.

SPECIAL POSITION REQUIREMENTS:

  • • Excellent communication and organizational skills
  • • Multi-tasking and interpersonal skills

SUPERVISORY RESPONSIBILITY:
• None

TRAINING REQUIREMENTS:
• Stay up to date on computer software applications
• General safety
WORKING CONDITIONS AND PHYSICAL EFFORT:
• Primarily in an office environment. Will be expected to travel as needed for employee engagement.
Mountain Air Cargo, Inc. is an Equal Opportunity Employer. We offer a comprehensive benefits package.

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