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Technical Support Supervisor

Department: Maintenance Support
Location: Denver, NC

POSITION PURPOSE:

To provide technical support to maintenance and various departments including maintenance control, maintenance station mechanics, Inventory control and maintenance records.

RESPONSIBILITIES/DUTIES:

  • Be solution minded and have the ability to retain situational awareness while dealing with complex details of individual projects.
  • Ability to delegate effectively and require accountability while developing personnel, including meeting established deadlines.
  • Have strong time management skills and the ability to compartmentalize tasks based on priorities.
  • Possess strong personal organizational skills and the ability to improve the organization and functionality of existing systems.
  • Assist in troubleshooting/repair of aircraft systems.
  • Oversee component repair regarding items that are returned no fault found or tested without a firm conclusion of fix.
  • Coordinate with and assist the CASS department and parts department regarding components that are designated “Watch List” or “Rouge Parts”.
  • Create company documents to assist in the repair and inspection of company aircraft and components.
  • Take a forward looking approach to regulatory compliance and positioning MAC for successful capture of MAC revenue growth opportunities.
  • Have the ability to accurately quote outside work, manage challenges to effective solutions, and deliver a high quality product on-time.
  • Be able to develop documented processes for regulatory compliance and increasing quality and efficiency.
  • Be a tireless promoter of maintaining the company philosophy of safety, taking care of our people, business ethics, and standing behind the quality and value of our work.

QUALIFICATIONS:

  • FAA Airframe and power plant (A&P) certificate.
  • Proven knowledge of aircraft systems and components including Electrical and Avionic systems.
  • Must have 10 years’ experience in 121 and 135 operations
  • Bachelor’s Degree preferred
  • Experience with ATR 42/72 and C408 Aircraft preferred

SPECIAL POSITION REQUIREMENTS:

  • · Ability to effectively communicate both written and verbal, with company personnel, vendors and line technicians in order to accurately determine necessary course of action.
  • Knowledge of appropriate safety requirements in order to coordinate aircraft repairs that contribute to safe and on time performance.

SUPERVISORY RESPONSIBILITY:

  • Supervise other Technical Support personnel.

TRAINING REQUIREMENTS:

  • General Safety
  • Documented training in Aircraft Maintenance.
  • Avionics training is a plus.

WORKING CONDITIONS AND PHYSICAL EFFORT:

  • Work performed in an office environment on a daily basis
  • Ability to lift up to 50 lbs.
  • Overtime is sometimes needed to meet mission requirements
  • Ability to travel if necessary
  • Weekend work as scheduled

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